• Dane Jerous

WebPT vs. Exercise.com’s All-In-One Fitness Business Software


Manage and Grow Your Fitness Business Better with Exercise.com. Learn more below.

Choose Exercise.com’s All-In-One Fitness Business Management Software. Review our head-to-head WebPT software comparison and see for yourself. Get a custom web and smartphone app designed for your brand with additional customization available throughout your custom-built software. Grow your business, turn leads into clients, and increase revenue.

Choosing business management software is critical to the success of your business! Comparing and finally committing to software can be a stressful decision. Exercise.com is here to help you find the best software for your business!

This in-depth review compares WebPT to Exercise.com’s All-In-One Business Platform. While WebPT is a stellar EMR and business management software, it’s Exercise.com that promotes the growth of your fitness business! Interested in learning more? Book a demo today!

Fitness Pros Who Trust Exercise.com

WebPT Software Review

Founded in 2008, WebPT is a cloud-based Electronic Medical Records (EMR) software for outpatient occupational, physical, and speech therapy clinics. WebPT has consistently ranked the #1 therapy software on the market, and that’s because it offers almost every feature a therapy clinic needs, such as scheduling, billing, documentation, outcomes tracking, business reporting, patient engagement tools, and medical integrations.

Additionally, patients can access their Home Exercise Program (HEP) on their mobile device, which increases HEP adherence for improved therapy outcomes.

WebPT vs Exercise.com

WebPT is outstanding software for therapy clinics–and that’s the biggest difference between WebPT and Exercise.com. Although personal trainers and fitness centers can function in similar ways to therapists in an outpatient therapy center, there are vast differences.

For instance, profit in a therapy clinic hinges on reimbursement from insurance companies. Therefore, therapy clinics need a reliable, efficient billing system. Many clinics are willing to put a huge investment into their billing system because it is so crucial. But insurance billing isn’t something fitness centers need. So while WebPT excels in providing reliable billing services, this feature would be wasted money for fitness centers.

Because WebPT is designed for outpatient therapy clinics, there are several key features WebPT doesn’t include that are vital to fitness business growth. WebPT offers customized forms and layouts but doesn’t emphasize a business’s custom branding. Without custom branding, your fitness center remains mediocre and can be easily overlooked.

Additionally, WebPT doesn’t have an e-commerce feature, which is a huge missed opportunity. There are countless possibilities for e-commerce, and it’s an easy way to grow your revenue without expanding the walls of your business! Using WebPT would make e-commerce more difficult to accomplish.

But with Exercise.com, you have an all-inclusive software to help your business succeed. We offer fully-customizable features, from your website and app to forms, layouts, scheduling, and more! Better yet, we help grow your business through tailored reports, marketing integrations, and e-commerce opportunities.

Let’s get started on our in-depth comparison review.

Unless otherwise stated, all images and reviews below are of/about Exercise.com’s All-In-One Fitness Business Management software platform. 

Fitness Business Management Software




Every business management software should make your life easier with features like performing mundane tasks automatically, ease of use, run efficiently, and encourage business growth through targeted reports, e-commerce, marketing integrations, and more.

WebPT is excellent software, however, because it is designed for outpatient therapy clinics, some of its features are unnecessary for a fitness business. This means you would be wasting money on features your business won’t use.

But Exercise.com is designed to manage a fitness business–and it’s customized to manage your fitness business and help it succeed! Let’s take a closer look at what WebPT offers and how Exercise.com better manages a fitness business.

Client/Class Scheduling

WebPT has a neat, standard scheduling and booking calendar that’s easy to view and edit from anywhere. Appointments can be easily color-coded, include custom information, and be recurring with a drag-and-drop feature. Appointment reminders can be sent automatically via phone, text, and email to avoid cancellations. Medical records are kept in the same system, which spares staff from toggling between programs.

While these features work well for an outpatient clinic, this format isn’t ideal for fitness centers. In today’s tech-forward world, clients and customers have come to expect independence in viewing and booking their own appointments on your website or app. Using WebPT would require clients to call your facility to book an appointment, which can be a hindrance to filling your schedule.

Further, WebPT is designed for scheduling one-on-one sessions with a therapist. This design would limit your ability to schedule and track participants of group classes or group training sessions.

In many ways, WebPT’s scheduling layout is more of a hurdle than a help.

But Exercise.com’s booking and scheduling services are designed for fitness businesses:

  1. Layout: our professional and user-friendly layout grabs your customers’ attention while easily guiding them through booking appointments and making payments.

  2. Search Filters: clients can view the schedule by location, trainer, day, time, and more, which helps clients find the class that fits their schedule!

  3. Organization: From multiple one-on-one sessions, group sessions, and events, keep everything organized for your staff!

Gym/Facility Management

WebPT advertises a number of targeted reports to help business owners analyze their bottom line. However, recent user reviews on Capterra reveal managers aren’t pleased with WebPT’s reports. Many are frustrated with a lack of customization, details, and analytics, calling the reports mediocre at best.

On the other hand, Exercise.com streamlines your business with targeted reports so you know exactly how your business is doing at all times. For example, tracking class participation might reveal that your cycling classes are the most-demanded sessions and your business would profit from adding another class. This information wouldn’t be found in using WebPT’s basic reports and your businesses would miss a growth opportunity.

Exercise.com’s tailored reports track and analyze revenue, taxes, commission and e-commerce, client and group reports, and so much more. We can even provide your business with customized reports! The data from these reports help you make the most informed, profitable decisions for your business.

Client Automation

WebPT and Exercise.com are very compatible with client automation. Both software platforms send automatic emails for appointments and workouts (or HEPs). But Exercise.com nudges to the lead for two primary reasons:

First, Exercise.com automatically charges and receives payments. Medical services must be paid for at each appointment, so WebPT does not have this feature. But for fitness businesses, manually taking payments for every appointment or class is time-consuming and inconvenient for clients. Instead, Exercise.com allows automatic charges and payments that are easy for managers and clients alike.

Second, Exercise.com can deliver more than just workouts. We deliver assessments, nutrition plans, customized messages and reminders, and more! This adds a personalized touch for your clients.

Dedicated Zapier Support

WebPT offers a number of integrations, but as software designed for the medical field, it’s primary integrations are with insurance billing, electronic health record software, worker’s comp, and other such integrations. These integrations do little for you as a fitness business, and furthermore, leave you without the integrations you need to succeed!

With Exercise.com’s software, you get dozens of popular business management integrations already built into our software.  But there’s more! We also partner with Zapier and its 2,000+ apps so your software is completely customized and efficient, with everything you need for success. Best of all, Zapier guides you through every step of the process!

Dedicated Account Manager

More than a handful of Capterra reviews reveal that WebPT is prone to glitches, such as randomly deleting or changing appointment times, progress notes and evaluations occasionally won’t save, completed notes won’t load, and the system will crash or be offline for maintenance during the workday. These are major glitches that are not only an inconvenience but can cost you hundreds of dollars and create some unhappy clients!

To compound the problem of glitches, other reviews state that WebPT doesn’t have the best customer service. Phone wait times can take hours, and days go by before receiving an email response to a tech question. This poor customer service can quickly make even a minor glitch a serious headache!

But at Exercise.com, we are serious about providing you–as our customer–with exceptional customer service. Our software is not only free from glitches, but you’ll never get lost in a sea of needy customers. With Exercise.com, you receive a dedicated account manager who assists with all your software needs–indefinitely!

This is especially beneficial as your business grows! From the smallest of modifications on your logo, adding an online fitness store, or completely revamping your website, your account manager is happy to not only make every alteration but also guide you and your staff through changes.

Customized Software




In almost every customer service department, customized services are more critical to customer retention than ever before. Recent staggering statistics show 72% of customers expect companies to personalize engagement to their needs. For fitness centers to be successful, this means gyms must provide personalized fitness experiences.

WebPT knows customization is important to outpatient clinics, so it offers a host of customizable features such as evaluations, progress notes, patient forms, pricing, HEPs, and more. While these are excellent features, they are targeted towards outpatient clinics.

Exercise.com’s software is superior to WebPT because it is already set up for fitness businesses–and is completely customized for your fitness business! This customization prioritizes your customers’ personalized experience, aiding in retention.

Let’s look at some of these personalization features below.

Custom-Branded

WebPT doesn’t offer many custom-branding options; users can place their logo on WebPT’s mobile app and on patient forms. But these don’t keep customers engaged with your brand.

But Exercise.com is intentional about promoting your brand from start to finish. Your custom app, website, e-commerce opportunities, workout software, and performance software all celebrate your unique brand, which keeps your customers strongly connected and engaged.

iOS & Android Apps

WebPT doesn’t offer a mobile app for staff members. This is intentional on WebPT’s part because it protects patients’ private health information. Medical information shouldn’t be easily accessible on a mobile device! Clinicians are also required to complete paperwork during specified hours, and not providing a staff app prevents unethical documentation after clinic hours.

WebPT does offer a mobile app through StriveHub so patients can access and perform their HEPs on-the-go.

Again, while WebPT’s app decisions are appropriate for the medical field, the restrictions on accessibility create unnecessary hurdles for your fitness business. In order to be competitive in the fitness market, trainers and staff need access to their schedules, messages, and resources at any time. Using WebPT will create inconveniences for your staff and clients and possibly result in attrition.

Exercise.com knows how important mobile accessibility is to the success of your business. Our software delivers a convenient and professional customer experience through your own custom-branded app! From viewing the schedule to tracking workouts and nutrient intake, everything that can be done on a computer can be done on your app! This boosts client satisfaction for improved retention.

Websites

Where is the first place potential customers go to look at your business? Your company website! Having an engaging, professional, eye-catching website is vital in today’s media age.

Although WebPT can be integrated with a current business website, WebPT doesn’t include website building or customization in its software.

Exercise.com knows how crucial websites are to converting visitors to leads, so we create a completely customized website that helps your brand stand out! Choose from unlimited theme changes, custom graphic work, colors, features, custom dev, and let our exceptional dev team get to work creating an engaging, professional, SEO-optimized website! We’re also a Google Certified Partner for added website security.

And don’t forget, we’re always here for tech support for as long as you partner with us! Your dedicated account manager can save you valuable admin hours by making every website or app alteration, no matter how big or small.

Security Features

WebPT is a highly secure software, as it should be in order to protect private health information! One accidental release of HIPAA information can cost a business thousands of dollars, so WebPT has taken extra measures to ensure the security of private patient data. WebPT also uses secure credit card processing integrations so payments can be recorded straight into the system.

This level of security is necessary for medical businesses because private information is constantly being exchanged between insurance companies, doctors’ offices, specialists, and patients, as well as payment processing. Many clinics are willing to pay a premium price to have security assurance.

Fitness businesses should take the privacy of valuable health and private customer information seriously, but it’s rarely necessary to pay a premium price for security measures that won’t be used.

The security of Exercise.com’s system is the perfect balance of upholding the highest security standards without charging a premium price. Every website and app created by Exercise.com is SSL Secure. We protect your clients’ information with the internationally-secure Privacy Shield Framework, and we utilize Google Cloud for storing and transferring data. Payments are made and processed through Stripe.

Marketing Integrations

WebPT offers a marketing integration add-on called Reach to boost a business’s online presence to increase retention, referrals, and new patients. Reach comes in three package options (Standard, Plus, and Premium) but WebPT doesn’t list any prices.

Like many of WebPT’s features, Reach is an add-on to the base WebPT price. But Exercise.com’s software includes marketing integrations! We offer an abundance of popular integrations such as:

  1. MailChimp

  2. ConstantContact

  3. ConvertKit

  4. Zapier

  5. Google Analytics

  6. Facebook Pixel

  7. And more!

We can integrate with just about every program, which makes Exercise.com one of the most versatile and valuable fitness management platforms around!


Grow and manage your fitness business better with Exercise.com

Workout Software




Workout software is a versatile and creative way to engage clients, see accelerated results, foster accountability, encourage independent exercise routines, and more. WebPT and Exercise.com both offer versions of workout software, so let’s take a closer look below.

Workout Creator/Logger

WebPT offers an exercise creator/logger through the StriveHub app where therapists can customize a HEP for their patients to perform anywhere they’d like. (HEPs function similarly to workout plans: therapists give patients specific exercises and repetitions to perform daily between therapy sessions for improved outcomes) WebPT has an ever-increasing video library for therapists to choose from and patients can communicate with their therapists inside the app.

Again, this feature works well for WebPT’s intended customers–outpatient therapy clinics. Exercise videos for outpatient therapy have a very different focus than fitness centers. Therapy exercise videos focus on slow, controlled movement to help build muscle for injury recovery and pain reduction, or to help retrain the body in proper movement techniques. While there might be some overlap with the fitness world, especially if you have a client working through an injury, WebPT’s exercise videos won’t be motivating to your personal training clients or achieve fitness goals.

Additionally, WebPT’s HEP logger is designed for individual HEPs. Therapists would never need a group or solely-online HEP feature, so WebPT doesn’t have this feature. But in fitness, there is a growing trend of group training and online-only personal training. Using WebPT’s system would restrict you from gaining business from these opportunities!

Exercise.com’s software is intended for fitness centers so you can capitalize on every opportunity to grow your business! Our premium workout creator and logger allows easy creation of custom-designed workouts that keep clients engaged and motivated on their journey towards meeting their fitness goals.

Trainers can pre-design workouts for quick assignments, or craft individual exercises to each client from your exercise library. Workouts are delivered automatically to your clients via your app where they can view and log their workout anytime, anywhere! Clients and trainers can also easily communicate between sessions in your app for improved client satisfaction.

Unlike WebPT’s app that only offers individual workouts, Exercise.com adapts to every trainer-client relationship, such as:

1-1 Training

This traditional method of personal training is still in high demand at most fitness centers. Exercise.com’s system supports your trainers by organizing, communicating, and creatively managing multiple clients so they can deliver a quality training experience for every client.

Trainers can use customized workout and nutrition plans, goals and progress reports, performance and fitness assessments, and more, to set a personalized client plan and measure results! With a workout and nutrition logger and convenient messaging system inside the app, clients have all the tools they need to stay on track and motivated!

Group Training

Exercise.com’s versatile platform allows trainers to use the same resources and support as 1-1 training and apply them to group training. Create, schedule, and track group classes effortlessly with our group training feature! Members benefit from the social connections and accountability of the group setting, which boosts customer satisfaction and fosters a tight-knit gym community.

Online Training

Another way to reach customers and build revenue is to use our premium video and exercise libraries to deliver custom online training workouts to any client! These workouts give greater flexibility for clients to perform their workouts whenever and wherever they choose, and our app allows easy communication between trainer and client for added client satisfaction and accountability. Online training grows your business by increasing your virtual client pool!

Exercise Library

While WebPT does have an extensive, professional exercise library, their exercises are specific to outpatient therapy HEPs. Many of the exercises won’t be appropriate for the majority of personal training clients, and therefore you’ll be paying for a minimally-useful exercise library.

But with Exercise.com, trainers can use our fitness-focused educational and instructional exercise videos to create pre-designed and custom workouts. Our videos give clear instructions on proper form and modifications for injuries or difficulty levels. Custom workouts boost client satisfaction and program adherence because their specific needs and preferences are met.

Custom Exercises

WebPT only allows therapists to build HEPs using their professional videos. But in addition to our exercise library, Exercise.com allows you to link to your YouTube or Vimeo accounts to incorporate your own videos into the workout creator! This is an excellent way to build trainer familiarity, which promotes your business and adds value to your brand.

TV Workouts

Trainers and instructors can also cast our exercise videos onto a TV screen during a group training session. This switches up the presentation style and adds a personal touch to a group workout.

E-Commerce Software




Besides payment processing, the only e-commerce integration WebPT offers is WebPT Marketplace, a one-stop-shop for all things therapy. WebPT members can order rehab and exercise equipment, electrodes and taping, treatment and HEP products, continuing education courses, and more, at discounted prices. While Marketplace is another perk for outpatient clinics, it’s really not useful to fitness businesses.

This means using WebPT’s software causes your fitness center to miss out on a whole sphere of business opportunities and revenue gain!

However, Exercise.com has countless ways to promote your business through e-commerce! Our customized software offers unique e-commerce opportunities that engage your customers and boost revenue. Since WebPT doesn’t offer any e-commerce opportunities that are beneficial to a fitness business, let’s check out just a few popular ways Exercise.com grows your business through e-commerce!

Payment Processing

WebPT has a very robust system for payment processing. They integrate with ClubAutomation, NPS.com, and WorldPay for payment processing, as well as several popular medical billing integrations.

All these features and options are a priority for outpatient clinics because reimbursement comes from efficient and correct communication with dozens of insurance companies. But fitness businesses don’t need all these medical integrations to receive payments; managers would be overpaying for WebPT’s payment processing because these integrations are useless to fitness businesses.

Instead, Exercise.com uses the simplicity and security of Stripe for all payments, which is all your fitness business needs to charge and track payments!

Sell Products

A fun way to advertise your brand and boost your revenue is through an e-commerce store from Exercise.com! Sell just about anything you’d like, from personalized apparel, bumper stickers, and water bottles, to headbands, exercise gear, and more! Your business gets free and creative advertising as customers use these products in their community. Plus, using custom-branded products reinforces customer commitment to your fitness center!

Sell Workout Plans




Selling pre-built workout plans is an excellent perk to retain members or give members the experience of a personalized trainer in the comfort of their own home. Unlike trendy workout plans that are overly generalized to apply to as many customers as possible, your workouts can be completely customized and unique to fit the needs of your clientele.

With Exercise.com, there’s no limit to how many plans you can sell, so there’s no cap on your potential profit! By offering a variety of plan lengths, difficulties, fitness focuses, or other specifications, you can meet the needs of any customer while fully engaging them in your brand!

Offer Online Workout Memberships




In our fast-paced society that prioritizes personalization, an increasing percentage of customers are willing to pay a premium price for customized workout plans they can do independently. This can be a huge boost to your revenue, but the profit is often offset by the extensive time needed to create personalized plans.

Let Exercise.com’s software help you capitalize on this trend without killing your trainers’ productivity! In our simple system, trainers create the client’s entire plan in one sitting, program the workouts to be delivered at automatic intervals, and then track client progress through their program. It’s a win-win situation, and an excellent way to utilize Exercise.com’s versatile software!

Sell Workout Challenges

Promote your brand and positive gym community by providing fun and engaging workout challenges! Exercise.com’s software effortlessly runs and manages workout challenges so they increase your revenue without increasing your workload. Customize your own challenges to fit the needs and preferences of your participants and let it run automatically!

Performance Health Software




Initial and periodic performance assessments are not only essential to ensure a client’s safety during training, but they help trainers know appropriate fitness approaches and goals and are an excellent motivator for clients as they continue training.

WebPT is designed for outpatient therapy clinics, where therapists will perform an initial evaluation on a patient, make a diagnosis and treatment plan, and then document patient progress at regular intervals. WebPT has customizable evaluation and progress note features to suit the needs of each clinic.

Although WebPT offers customizable forms, user reviews report that WebPT’s forms are redundant. For instance, measurements and outcomes on an assessment don’t carry over to other forms and must be manually added. When inputting new patient information, WebPT requires all information to be completed at one time; there’s no option to save and return to the profile later. Both of these requirements can be inconvenient, take a lot of time, and reduce trainer productivity and client engagement.

But Exercise.com’s assessment features are easy to complete so trainers stay productive and engaged with their clients. Keep reading to find out more about how our completely customizable forms and assessments help boost your trainers’ productivity and client engagement!

Assessments

Every client has their own distinct reason for hiring a personal trainer and a unique motivation driving their training commitment. Exercise.com enables trainers to customize targeted performance assessments for every client so they can achieve their specific goals.

Performance & Measurement Reports

In addition to personalized assessments, Exercise.com includes personalized interactions! Further engage your customers through our automatic delivery of workout reminders, goal achievements, recurring assessments, progress photos, measurements, and more! These automatic interactions add a personal touch without adding managerial tasks.

Nutrition

WebPT doesn’t offer any nutritional features, but monitoring dietary intake is key to transformative, lasting change. Exercise.com’s nutrition tracker has custom-tailored training to meet the client’s specific needs and goals. Clients can easily log and track their daily dietary intake, keeping clients focused on their goals through accountability.

Software WebPT Pricing

WebPT has two packages: a Standard package that includes baseline services and a selection of add-ons for additional prices, and the Enterprise package which is for a large or specialty business that needs creative solutions. The Standard package starts at $3/day, but WebPT does not state a price for the Enterprise package.

WebPT Software Competitors

Competitors to WebPT include:

  1. SimplePractice

  2. athenaClinicals

  3. AdvancedEHR

  4. NueMD

  5. NextGen Healthcare

  6. TheraNest

  7. TherapyNotes

  8. DrChrono EMR/EHR

  9. CareCloud

WebPT’s competitors are also geared towards medical documentation and not towards fitness businesses. Exercise.com is the clear choice for fitness business management software!

The Bottom Line: Pros and Cons

Choosing the right business software is a big decision! Let’s take a final look at WebPT and Exercise.com:

WebPT Cons

WebPT is a highly-rated EMR software. It has many features that make it a stand-out in its niche, like customization, dozens of add-ons and medical integrations, a HEP app, and more.

However, WebPT is not designed for fitness businesses. Although it has dozens of features that are beneficial for outpatient clinics, these would be wasted in fitness businesses. This means you would be paying for software that you can’t use.

Additionally, WebPT doesn’t offer several key features for fitness business growth, such as a mobile app, websites, marketing integrations, or fitness-focused e-commerce, leaving you to pay for more software to fill the gaps left by WebPT. The software itself can be prone to glitches and tech support is often delayed. It’s clear that WebPT is not a strong option for fitness businesses.

Exercise.com Pros

Exercise.com is custom-designed to fit the needs of your fitness business, so you’re never paying for a feature you don’t use! A dedicated account manager completely customizes and updates your branded website and app to fully engage your customers. We aim to make everything easy and personalized for your staff and customers, such as booking and scheduling, workout software and performance assessments, e-commerce, and more!

Exercise.com makes your business platform decision easy! We’re here to help your business grow. Are you ready to get started? Book a demo today!

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